Howdy!
Marriage Score is a company, our products include our iOS and Android apps, and our website (“Products”).
When we collect personal information in our Products, we collect it to help you stay engaged in your marriage, and develop healthy habits to help your marriage thrive. We do not sell your personal information, and we do not use it to sell ads or make money.
When you use our Products, you provide personal information to us. We wrote this privacy policy (the “Privacy Policy”) to help you understand what personal information we collect, how we use it and disclose it, how long we retain it, and what choices you have about it. Some of the concepts below are a little technical, but we’ve tried our best to explain things in a simple and clear way.
Information You Provide Upon Opening An Account
When you open an account with Marriage Score, we collect personal information that you provide to us (“Account Information”). The profile information we receive may vary, but will often include your name, email address, and spouse’s email. If you add a profile picture manually, or edit your display name, we collect this information as part of your Account Information.
Information We get When You Use Our Products
When you use our Products, we collect additional personal information based on your activity and other personal information you choose to provide. This includes:
Weekly TIPs Data and MSQ Data
We collect the information you provide when you engage in the Weekly TIP and the MSQ on Marriage Score (“Weekly TIP Data”). Weekly TIP Data may include the answers you record, scores from MSQ, video watch time, and other information you may choose to attach, such as photos or voice memos, or additional tags you might add. It may also include location data if you choose to provide it. You can also choose to include information about your recent activities (sleep, exercise, meditation, steps, cycle), either by entering it manually or by connecting your Marriage Score app to the Apple Health or Android Health Connect apps.
Survey Data
We collect the information you provide to us when you complete surveys in our Products.
Other Communications
We collect information about the messages you send us when you contact us with questions or feedback, including the contents of those messages.
Usage And Activity Information
We collect information about when and how you use our Products. This includes which features you use and when.
Log Data And Device Information
We may collect information from and about the devices you use. In particular, we may collect information about log-ins, as well as information about your hardware and software, such as the hardware model and operating system version, and other information about your system settings.
Cookie Information
We use cookies (small text files sent by your computer each time you visit our website) to get log data. These cookies are used to help us understand how many people use our website and how they use it. For more detailed information about cookies, please see our Cookie Policy.
How We Use The Information We Collect
We use the personal information we collect to provide our Products to you and to improve them. Specifically, we use the data we collect to:
- Register your account, verify your identity, and verify the accuracy of your information.
- Develop, operate, improve, maintain, and protect our Products.
- Send you communications. For example, we may use email, text messages, or app-based notifications to respond to support inquiries, share information about our Products, and tell you what's happening on Marriage Score.
- Verify and enhance the safety and security of our Products.
- Verify and analyze user engagement, trends, and usage.
- Handle and record user rights requests, including opt-ins and opt-outs.
- Prevent fraud or other unauthorized or illegal activity.
- Enforce, investigate, and report conduct violating our Terms of Service, or other policies.
- Respond to requests from law enforcement agencies or other government agencies, and comply with legal or regulatory requirements.
How We Disclose The Information We Collect
We do not sell personal information about our users. We do not use personal information to sell ads, or make money. We may, however, disclose your personal information to:
Other Users
We may share your information with other users when you direct us to do so. The information we share will be limited to the information you instruct us to share.
Researchers
Marriage Score partners with academic and other non-profit researchers who study marriage enrichment and relational well being. If you authorize us to share your Weekly TIP Data with researchers, we anonymize your Weekly TIP Data to remove any information that would identify you in the research data, or permit the researchers with whom we share data to tie it to any specific individual. For more details please see the supplementary notice below.
Service providers and other third parties
We employ third parties to process information on our behalf based on our instructions and for the purposes described in this Privacy Policy, including providers of services relating to product integrations, cloud computing, analytics, security, and user support.
Law enforcement, tax authorities, or governmental or non-governmental organizations
If we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights or property of the public, any person; or to detect, prevent or otherwise address illegal conduct, fraud, security or technical issues, we may disclose information to law enforcement agencies, other governmental agencies, or private parties as needed.
Subsidiaries and affiliates
If we were to engage in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of the information described in this Policy, we would disclose your information to parties involved in such a process (for example, a purchaser).
How Long We Keep Information
We keep your information only so long as necessary for the purposes identified in this Privacy Policy, which include providing our service, or for other legitimate purposes, such as complying with legal obligations, enforcing and preventing violations of our Terms, to fight spam, or protecting or defending our rights, property and users. The storage periods are determined on a case-by-case basis. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can't use it to identify you. We keep account information, like your name, email address, and password, for as long as your account is in existence because we need it to operate your account.
If you delete User Content, we may retain a copy of it temporarily in storage, but will delete it from our backups within a reasonable amount of time.
Managing Your Information
There are a variety of ways you can manage the personal information we have about you.
Request Access
You can request access to the personal information we collect and hold about you. To request access, please email support@marriagescore.com. We will aim to respond within 30 days.
Correct Your Data
If any of the personal information we collect and hold about you is incorrect, you can update it in your profile or in your dashboard.
Delete Your Data
You can close your account and delete your data by deleting your account in your account settings, or by making a written request to our team. To submit a deletion request, please email support@marriagescore.com. We will aim to respond within 30 days. Any data stored on your local device can be deleted by deleting the Marriage Score app.
Revoke Consent Or Object To Processing
You can revoke any consent you have given us by adjusting your account settings. You can also object to processing information in certain circumstances by submitting your objection to email support@marriagescore.com. For more information on what happens when you revoke your consent to share data with Researchers, please review the Supplementary Notice For Users Who Share Data With Researchers below.
Opt Out Of Push Notifications
If you opt in to receive notifications within the Products, we may send notifications or alerts to your mobile device from time to time. You can deactivate notifications and alerts at any time by changing your device settings, changing your notification settings within the Products, or deleting the Marriage Score app from your iOS or Android device.
Non-Discrimination
It goes without saying, but Marriage Score will not discriminate against you if you do any of the things above.
Verification
Marriage Score may ask you to provide certain information to verify your identity. The information that we ask you to provide to verify your identity will depend on your prior interactions with us and the sensitivity of the personal information at issue. Marriage Score will respond to your request in accordance with the CCPA. If we deny your request, we will explain why.
Exceptions
Marriage Score will not provide the following information in response to access requests for the following reasons:
- Account data such as account passwords and identity verification codes, unmasked phone numbers, or email addresses, because of the sensitive nature of the information.
- Other users' and employees' personal information, including the names and account information of individuals you may have interacted with in our Products, other users' feedback, and employees' comments because the information belongs to other individuals and disclosing it may impact their rights.
- Internal proprietary attributes that enable us to provide various aspects of our app, because the information is protected by federal and state trade secret law.
- Server logs that are older than 30 days because we use these to ensure the security and integrity of our app.
Transferring Information
If you use our Products outside of the United States, your personal information will be stored outside your home country, including in the United States, for the purposes described in this Policy. The privacy protections and the rights of authorities to access your personal information in such countries may not be equivalent to those of your home country.
Revisions
We may change this Policy from time to time. If we do, we’ll post any changes on this page. We will provide a more prominent notice or get your consent where required by law.
Contact Us
The best way to manage personal information about you is described above or through your account settings. You can also email support@marriagescore.org. Marriage Score is responsible for your information. You can contact us by mail as follows:
Marriage Score, LLC
1209 Orange Street, Wilmington Delaware 19801
Supplementary Notice For Users Who Share Data With Researchers
For users who agree to share their information with Researchers, we provide the following notice to supplement our Privacy Policy.
What We Share
We do not share personal information with Researchers.
When you authorize us to share your information with Researchers, we anonymize the data that we share with Researchers by removing any identifying information that Researchers could use to connect that information to any specific person. The Researchers receive only a numeric identifier to differentiate among users.
The information connected to the numeric identifier and shared with Researchers includes prior Weekly TIP Data and any demographic information you choose to provide in response to our demographic survey. Future Weekly TIP Data is similarly anonymized and sent to Researchers as it is collected.
Who We Share It With
The Researchers we work with are academic or non-profit research organizations with whom we have agreed to collaborate on research relating to marital enrichment and relational well being.
How It's Used
Researchers agree to use the information we share with them for bona fide research purposes only.
Your Choices
You can stop sharing information with Researchers any time in your account settings page, or by contacting us at support@marriagescore.com. When you tell us to stop sharing information with Researchers, your instructions will be applied to all information collected after that point.
In order to preserve the scientific validity of any ongoing research, Researchers are not required to delete any information provided to them previously.